CONFERENCE ADVISORY COMMITTEE

Mr. Anurag Batra, Chairman and Editor-in-Chief, Businessworld, India

Dr. Moira Clark, Henley Business School, United Kingdom

Vice-Rector Bo Edvardsson, Karlstadt University, Sweden

Dr. Christian Gronroos, Hanken University, Finland

Dr. Sertan Kabadayi, Gabelli School of Business, Fordham University, USA

Dr. Kouji Kishsimoto, Fujitsu, Japan

Ms. Winnifred Knight, The Marketing Site, South Africa

Dean Youji Kohda, School of Knowledge Science, Japan Advanced Institute of Science and Technology, Japan

Dr. Werner Kunz, University of Massachusetts, and Chair, SERVSIG, USA

Dr. Gertjan Lucas, DeMontfort University, United Kingdom

Ms. Diane Magers, CEO, Customer Experience Professionals Association, USA

Mr. Gautam Mahajan, Customer Value Foundation and Creating Value Alliance, India

Mr. Donovan Neale May, Director, CMO Council, USA

Dr. Irene Ng, Warwick University and Chairman, HATDEX, United Kingdom

Dr. Scott Sampson, Brigham Young University, USA

Dr. Peter Stokes, Leicester Castle Business School, United Kingdom

Dr. Hiroki Tsurutu, Kobe University, Japan

Dr. Stephen Vargo, University of Hawaii, USA

ACADEMIC COMMITTEE

Dr. Sertan Kabadayi, Director; Gabelli School of Business, Fordham University, USA

Dr. Yuliya Komarova, co-Director; Gabelli School of Business, Fordham University, USA

Dr. Mohammad Nejad. co-Director; Gabelli School of Business, Fordham University, USA

Dr. Keiko Gion, Kobe University, Japan

Dr. Rita Goyal, Henley Business School, USA

Dr. Martijn Rademakers, University of Amsterdam, The Netherlands